Provision of Trauma Informed Practice Training for Public Facing Staff

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1. At a glance

2. Scope of Work

The contract requires the development and delivery of Trauma Informed Practice training for public-facing staff within The Courts Service. The estimated expenditure for this contract is €200,000.00 (excluding VAT) over an initial term of 3 years, with a potential extension of up to 1 year.

The scope of work includes:

• Development of Training Materials: Creation of comprehensive training content focused on Trauma Informed Practice. This involves designing the curriculum, learning objectives, and all associated materials.
• Delivery of Training: Conducting training sessions for public-facing staff. The specific number of staff to be trained and the frequency of sessions are not detailed in the provided text but are implied by the scale of the contract value.
• Methodology and Fitness for Purpose: Tenderers must propose a methodology that is fit for purpose and outlines the maximum timeframe required to initiate the rollout of the training.
• Incorporation of Sustainable Considerations: Training proposals must include environmentally sustainable considerations.
• Data Protection Compliance: The training provider must ensure the security of Personal Data at all times, in line with Data Protection Acts and GDPR.
• Compliance with Regulations: Adherence to all applicable EU and domestic tax laws, environmental, social, and labour laws, and the Protection of Employees (Temporary Agency Work) Act 2012.
• Human Rights and Equality Commitment: The successful tenderer must demonstrate commitment to eliminating discrimination, providing equality of opportunity, and protecting human rights.
• Sustainability Practices: The successful tenderer must provide evidence of commitment to implementing sustainability practices.

The training is intended for "public facing staff" within The Courts Service, indicating a need for practical application of trauma-informed principles in client interactions.

3. Background & buyer context

The Courts Service was established as an independent corporate organisation on 9th November 1999, following the enactment of the Courts Service Act, 1998. This procurement is being undertaken to enhance the capacity of its public-facing staff to engage with individuals in a trauma-informed manner. The initiative aligns with a broader commitment to improving service delivery and ensuring a more supportive environment for court users. The Courts Service is also committed to meeting its responsibilities under the Irish Human Rights and Equality Commission Act 2014 and the Green Public Procurement Strategy.

4. Eligibility & selection criteria

Bidders must meet the following minimum requirements to be considered:

• Turnover requirement:
• Minimum average annual turnover of €150,000 for one of the last three years, or pro-rata for more recently established firms.
• The firm must have been in existence for at least 6 months.
• Insurance:
• Employer's Liability: €13m indemnity limit.
• Public Liability: €6.5m indemnity limit.
• Professional Indemnity: €1.0m indemnity limit.
• Certifications: Not specified for this tender.
• Past experience:
• Minimum of three (3) years’ experience in the development and delivery of Trauma Informed Practice training.
• Personnel:
• A minimum requirement for an Account Manager with a minimum of three (3) years’ experience.
• Geographic / facility constraints: Not specified for this tender.

5. Award criteria & scoring

The contract will be awarded on the basis of the most economically advantageous tender.

Criterion Weighting Marks Sub-criteria