P21114 T1 Atrium Foodvenience

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

This tender seeks an operator for "Foodvenience" services at Dublin Airport's Terminal 1 Atrium. Foodvenience is defined as the integration of restaurant-quality food and beverage with convenience retail, focusing on fresh, high-quality, locally sourced products, strong brand propositions, and seamless integration of food service and retail. The service must cater to a high-volume, time-sensitive audience comprising passengers, staff, and airport users, operating on a 24/7 basis.

The scope encompasses two locations:

• Terminal 1 Atrium Building - Landside: A 422 sqm unit, previously operated as Wrights Food Fayre, plus additional adjacent space.
• Pod / Coffee Truck Location: Adjacent to the Atrium, estimated at 10-15 sqm.

The core requirements for the Foodvenience offering include:

• Food: Consistently high-quality food and beverage, reflecting Irish hospitality, provided across all dayparts on a 24/7 basis, with excellence in product quality, freshness, and service consistency. This includes a fresh food deli, hot food offering, grab & go options, coffee (barista and automatic), and fresh bakery and fruit.
• Convenience (“Venience”): A curated and evolving range of essential retail items, intuitively placed for fast, low-effort purchasing, adapting to changing customer needs. This includes confectionery, grocery, agency items (bus tickets, Leap cards, National Lottery), tobacco products, and off-licence products.
• Brand, Design & Customer Experience: A strong, distinctive, and recognisable brand proposition communicated clearly from the exterior through impactful signage. High product visibility, intuitive navigation, clear zoning across food, beverage, and retail, a seamless journey from entry to exit, and support for both speed-led and dwell-led customer missions are required. The environment must allow instant recognition and engagement.
• Operational Excellence & Technology: A frictionless end-to-end customer journey balancing immediacy with comfort. This includes efficient customer flows for high throughput, strategic product placement, integration of best-in-class technology for ordering, payment, and fulfilment, strong use of data and insights, effective systems for speed and consistency, robust supply chain capability, and operational resilience.

The successful tenderer will develop a recognisable, brand-led Foodvenience offer, deliver a high-quality, differentiated offering with Irish provenance, leverage innovation and technology, meet diverse customer needs, and deliver strong commercial performance alongside an exceptional passenger experience on a 24/7 basis. All employees must undergo a background check.

3. Background & buyer context

daa plc, formerly Dublin Airport Authority, is the contracting authority. It is a major international airport company involved in airport development, operation, management, and retail. This procurement is part of an ambitious transformation programme initiated in 2019 to revolutionise the food and beverage offering for passengers and airport users. The "Foodvenience" concept represents the latest pillar in this journey, aiming to create an industry-leading destination within Terminal 1 Atrium. Dublin Airport is a critical transport hub with a clear ambition for continued growth, projecting passenger numbers to exceed 40 million per annum within five years. The T1 Atrium location is a key thoroughfare serving a high-volume, time-sensitive audience, with approximately 55% of passengers being Irish residents, indicating a strong base of repeat customers alongside international travellers.

4. Eligibility & selection criteria

Bidders must meet the following minimum requirements to be considered for shortlisting:

• Turnover requirement: Demonstrate a minimum average annual turnover of €14 million in each of the last three financial years. Applicants can rely on the financial resources of a supporting entity.
• Insurance: Provide a broker's letter confirming the ability to secure minimum insurance levels. Specific details of these minimums will be provided to shortlisted tenderers. However, the following are cited as minimum cover levels:
• Employers Liability: €13 million (any one occurrence / each and every claim basis)
• Public & Product Liability: €6.5 million (Public on an any one occurrence basis)
• Certifications: Not specified for this tender.
• Past experience: Not specified as a distinct numerical requirement in this PQQ stage, but technical ability will be evaluated based on experience.
• Personnel: Not specified as a distinct numerical requirement in this PQQ stage.
• Geographic / facility constraints: Not specified for this tender.

5. Award criteria & scoring

The PQQ stage focuses on eligibility, financial standing, and technical ability to shortlist two applicants for the negotiation phase. Award criteria for the subsequent tender stage will be detailed in the Invitation to Tender (ITT) documents. The PQQ evaluation will assess:

Criterion Weight (%) Sub-criteria