Single Party Framework Agreement for the supply of Electronic Signature and Related services

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1. At a glance

2. Scope of Work

The Gambling Regulatory Authority of Ireland (GRAI) seeks to establish a single-party framework agreement for the supply of electronic signature and related services. The estimated maximum spend under this framework agreement is €200,000 excluding VAT over an initial term of two years, with a potential extension of up to twelve months.

The services required encompass the provision of an enterprise-level electronic signature solution. Key activities and requirements include:

• Core Platform Licenses: Provision of licenses for the electronic signature platform.
• Transaction Volume: Support for a specified volume of transactions or workflows.
• Core Support & Maintenance: Annual support and maintenance for the platform.
• Integration & Setup: Services related to the initial integration and setup of the solution.
• Qualified Electronic Signatures (QES): Provision of QES capabilities.
• Identity Verification (IDV): Services for identity verification.

The solution must hold ISO 27001 certification (or equivalent) and be independently audited to SOC 2 Type II (or equivalent). Tenderers must demonstrate documented expertise in implementing and supporting enterprise-level electronic signature digital services and products. The GRAI requires that all prices quoted remain valid for 180 days from the tender deadline. Payment terms stipulate payment within 30 days following the receipt of goods or services, with invoices deemed accepted if no queries are raised within 14 days.

3. Background & buyer context

This procurement is initiated by the Gambling Regulatory Authority of Ireland (GRAI) to secure a framework agreement for electronic signature and related services. The GRAI is a statutory body responsible for regulating the gambling industry in Ireland. The need for such services likely stems from the GRAI's operational requirements for secure, efficient, and legally compliant document signing and management processes. The procurement follows an open procedure under Irish and EU regulations. The estimated value suggests a need for a focused, potentially high-volume, but not enterprise-wide, deployment of electronic signature capabilities.

4. Eligibility & selection criteria

Tenderers must meet the following minimum requirements to be considered:

• Turnover requirement: A minimum average annual turnover of €500,000 for each of the last three financial years. If established more recently, turnover must be achieved for each year of trading.
• Insurance: The successful tenderer must hold the following insurances for the term of the Services Contract:
• Employer’s Liability: €12.7 million limit for any one claim or series of claims.
• Public Liability: €6.5 million limit for any one claim or series of claims.
• Product Liability: Not specified (n/a).
• Professional Indemnity: €2.5 million limit in the aggregate per insurance year.
• Cyber Insurance: €2 million limit in the aggregate per insurance year.
• Certifications: Tenderers must confirm current ISO 27001 certification status (or equivalent) and scope. The solution must hold ISO 27001 certification (or equivalent) and be independently audited to SOC 2 Type II (or equivalent).
• Past experience: Tenderers must provide details of three previous contract examples demonstrating successful delivery of services of a similar scale, nature, and complexity to those sought. At least one example must demonstrate experience in implementing and supporting enterprise-level Electronic Signature Digital services and products.
• Personnel: Not specified for this tender.
• Geographic / facility constraints: Not specified for this tender, beyond the requirement for services to be provided within Ireland and for insurance policies to include Ireland.

5. Award criteria & scoring

The framework agreement will be awarded based on the most economically advantageous tender (MEAT). Tenders will be evaluated against both qualitative and price criteria.

Criterion Weight (%) Sub-criteria