2025P095 - Digital Coaching Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

This tender seeks a single provider for digital coaching services for the Central Bank of Ireland. The contract is for an initial term of 12 months, with the Central Bank holding the right to extend the duration by up to 36 months, resulting in a maximum total contract duration of 48 months. The services are to be delivered via a digital platform, incorporating human coaches rather than AI. The platform must be customised for the client, and the coaching services tailored to different leadership levels, including senior employees.

The core activities and requirements for the contractor include:

• Digital Coaching Delivery: Providing digital coaching services through a proposed digital platform.
• Human Coaching Element: The service must involve human coaches, not AI.
• Platform Customisation: The digital platform must be customised for the Central Bank's specific needs.
• Target Audience: Services must cater to various leadership levels, including senior employees.
• Volume Requirement: Each reference contract submitted must demonstrate the delivery of digital coaching services to a minimum of 40 employees within a 12-month period.
• Service Similarity: Tenderers must clearly articulate how their proposed services are similar in nature to the Central Bank's requirements, specifically addressing:
• Tailoring coaching services to different levels of leadership.
• The use of human coaches.
• Platform customisation for the client.
• Inclusion of senior-level employees in the target audience.
• Accessibility Compliance: The digital platform must be accessible and compliant with Web Content Accessibility Guidelines (WCAG) 2.1 AA or higher.
• Information Security: The contractor must adhere to a recognised information security framework such as ISO27000, NIST, or the National Institute of Standards and Technology Cyber Security Framework.
• Data Protection: Compliance with data protection regulations is mandatory.

The Central Bank explicitly states that there is no guarantee of work volume under the contract. Any notional volumes mentioned for evaluation purposes are not indicative of actual awarded volumes.

3. Background & buyer context

The Central Bank of Ireland is procuring digital coaching services to support its operational functions. The bank's mission is to safeguard monetary and financial stability and ensure the financial system operates in the best interests of consumers and the wider economy. This procurement is part of the bank's ongoing efforts to enhance its internal capabilities and employee development through modern service provision. The tender documents do not reference a specific overarching programme or policy, but the nature of the service suggests alignment with internal human resources and development strategies. No incumbent provider is explicitly mentioned.

4. Eligibility & selection criteria

Bidders must meet the following minimum requirements to be considered for this tender:

• Turnover requirement: Not specified for this tender.
• Insurance:
• Employers’ Liability Insurance: €13,000,000 per claim.
• Professional Indemnity Insurance: €1,000,000 per claim.
• Public Liability Insurance: €6,500,000 per claim.
• Cyber Insurance: €1,000,000 per claim.
• Certifications:
• Adherence to a recognised information security framework (e.g., ISO27000, NIST Cyber Security Framework).
• Compliance with WCAG 2.1 AA or higher for the digital platform.
• Past experience:
• Submission of three (3) reference contracts.
• Each reference contract must demonstrate experience in delivering digital coaching services via a digital platform, similar in nature to the Central Bank's requirements.
• Each reference contract must have involved the delivery of digital coaching services to a minimum of 40 employees within a 12-month period.
• Each reference contract must have been active within the 36 months (3 years) prior to the tender submission deadline.
• Personnel: Not specified for this tender.
• Geographic / facility constraints: Not specified for this tender.

Bidders must also provide their Tax Clearance Access Number and Tax Reference Number for online verification of their tax status.

5. Award criteria & scoring

The Central Bank will identify the successful tenderer based on a combination of selection and award criteria. The selection criteria are pass/fail, ensuring bidders meet minimum standards. Award criteria will be used to score compliant tenders.

Criterion Weight (%) Sub-criteria