Request For Tenders to Establish a Single-Supplier Framework Agreement for the Provision of a Digital Mapping System

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

This tender seeks to establish a single-supplier framework agreement for the provision of a digital mapping system for Atlantic Technological University (ATU). The system must offer interactive, high-resolution indoor and campus-wide mapping capabilities.

The core functionalities and requirements include:

• Interactive Digital Mapping: Provision of high-resolution indoor maps with real-time interaction, zooming, and navigation views. The system must achieve ± 5-10m accuracy indoors using vector graphics.
• Map Updates: Simple administrative mechanisms for updating campus maps to reflect changes, with timely visual feedback for modifications. Compatibility with industry-standard CAD formats (DWG, DXF) is required.
• Navigation: Step-by-step indoor and campus-wide pedestrian routing, supporting multiple modes (stairs, lifts, step-free/accessible routes). Real-time route adjustments are required where applicable.
• Points of Interest (POI) Management: A categorised, searchable POI database with administrative tools for updates. A searchable room look-up capability by campus is mandatory.
• User Interface & Access: The solution must be web-based, accessible via standard desktop/mobile browsers without proprietary hardware or software. It must optimise performance on ATU networks and the public internet, include secure, role-based access controls, and support Single Sign-On (SSO) integration with Microsoft 365 (OAuth/SAML).
• Integration & Compatibility: Open, documented APIs are required for integration with ATU kiosks (currently one 55” PCAP Digital Kiosk at Donegal campus, with potential expansion), student applications, room booking systems, and timetabling systems. Data exchange capabilities and technical requirements must be met. The system must be compatible with ATU network infrastructure for low-latency operation and provide a Mobile SDK.
• Data Protection & Security: Compliance with GDPR and applicable Irish and EU data protection legislation is mandatory. The solution must provide encryption in transit and at rest, maintain documented data governance, and satisfy applicable data transfer requirements (EU hosting, adequacy decision, SCCs, TIA).
• Scalability: The solution must support additional sites/buildings during the contract term without major redevelopment, accommodate future campus expansion beyond initial five sites, and offer flexible licensing/pricing for growth. It must be cloud-hosted (SaaS).
• Service Delivery & Support: This includes defined Support and Maintenance for 4 years, covering uptime, response/resolution times, and maintenance. Dedicated account management, staff training, proactive monitoring, comprehensive documentation (user/admin guides), a structured support model with escalation procedures, disaster recovery, automated daily backups, secure off-site storage, usage analytics and reporting tools, and defined project governance with a detailed project plan (Gantt chart, milestones, acceptance criteria) are required.
• Accessibility: The solution must comply with the EU Web Accessibility Directive (S.I. No 358/2020) and WCAG 2.1 AA across all web content, verified by independent audit post-implementation at no additional cost to ATU. It must support screen readers, keyboard navigation, and assistive technologies, and optimise accessible routing.

3. Background & buyer context

Atlantic Technological University (ATU) is procuring this digital mapping system to enhance its campus navigation and information services. The tender aims to establish a single-supplier framework agreement, indicating a preference for a consolidated solution. The procurement aligns with the broader digital transformation initiatives within higher education, aiming to improve the user experience for students, staff, and visitors. The specific context for this procurement is not detailed beyond the need for an updated and integrated digital mapping system across ATU's campuses.

4. Eligibility & selection criteria

To be eligible for evaluation, bidders must meet the following minimum requirements:

• Turnover requirement: Average annual turnover must have exceeded €100,000.00 in one of the last three financial years, or pro-rata for more recently established firms. The firm must have been in existence for at least 6 months.
• Insurance:
• Employer's Liability: €13 million
• Public Liability: €6.5 million
• Product Liability: €6.5 million
• Professional Indemnity: €1.3 million
• Cyber Insurance: €1 million
• Certifications: Tenderers should provide information on measures to ensure quality service delivery, for example, via an externally certified system (e.g., ISO 9001, ISO 14001, ISO 27001, SOC 2). Compliance with relevant Health & Safety legislation and Environmental legislation and guidelines is mandatory.
• Past experience: Tenderers must demonstrate successful delivery of services of a comparable nature and scale on three occasions within the last five years.
• Personnel: Not specified for this tender.
• Geographic / facility constraints: Not specified for this tender, beyond the requirement for EU hosting for data protection.

5. Award criteria & scoring

The award of the contract will be based on a combination of quality and cost. The evaluation process involves mandatory pass/fail criteria for eligibility, followed by scoring against specific award criteria.

Criterion Weighting Sub-criteria