TR5739 - Employee Engagement and Listening Platform; Employee Communications and Engagement Platform

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

This tender seeks to procure two distinct but potentially related platforms for the Electricity Supply Board (ESB). Lot 1 focuses on an Employee Engagement and Employee Listening Platform, while Lot 2 addresses an Employee Communications and Engagement Platform. The scope encompasses the supply, implementation, licensing, ongoing support, and maintenance of these platforms.

The constituent activities for each lot include:

Lot 1: Employee Engagement and Employee Listening Platform

• Supply: Provision of the software platform.
• Implementation: Configuration, integration, and deployment of the platform within ESB's IT environment. This may involve data migration and user setup.
• Licensing: Granting of appropriate user and feature licenses for the platform's operation.
• Support: Ongoing technical assistance, troubleshooting, and issue resolution.
• Maintenance: Regular updates, patches, and system upkeep to ensure optimal performance and security.
• Employee Listening Functionality: The platform must enable ESB to gather employee feedback, conduct surveys, and analyse sentiment. Specific functionalities may include pulse surveys, annual engagement surveys, and ad-hoc feedback mechanisms.

Lot 2: Employee Communications and Engagement Platform

• Supply: Provision of the software platform.
• Implementation: Configuration, integration, and deployment of the platform. This may include setting up communication channels, content management systems, and user groups.
• Licensing: Granting of appropriate user and feature licenses.
• Support: Ongoing technical assistance.
• Maintenance: Regular updates and system upkeep.
• Employee Communications Functionality: The platform must facilitate internal communication across ESB. This could involve features such as news feeds, internal social networking, targeted messaging, event announcements, and document sharing.
• Engagement Functionality: The platform should also foster employee engagement through features like recognition programs, goal setting, and collaboration tools.

Bidders may tender for one or both lots. The tender documentation indicates that the PQQ (Pre-Qualification Questionnaire) stage has been reached, suggesting a detailed technical and commercial evaluation will follow.

3. Background & buyer context

This procurement is being undertaken by the Electricity Supply Board (ESB), a major Irish energy company. The tender, identified as TR5739, is for the acquisition of employee engagement, listening, and communication platforms. The ESB operates within the energy sector, a domain subject to significant regulatory and technological change. Modernising employee engagement and communication tools is a strategic imperative for large organisations to maintain a connected and motivated workforce, particularly in dynamic industries. The procurement follows the standard EU public procurement procedures, with documentation being issued via the PQQ stage. No specific programme or policy is explicitly cited as the driver, but the initiative aligns with general corporate objectives for enhanced internal operations and employee experience.

4. Eligibility & selection criteria

The following criteria are anticipated for bidder eligibility and selection, based on standard procurement practices for this type of tender. Specific figures will be detailed in the full PQQ and subsequent Request for Tender (RFT) documents.

• Turnover requirement: A minimum average annual turnover will likely be specified, relevant to the value of the lots being tendered for. This is typically required over a defined period, such as the last three financial years.
• Insurance: Bidders must demonstrate adequate insurance cover. This typically includes:
• Public Liability Insurance: Minimum €6.5 million per claim.
• Employer's Liability Insurance: Minimum €13 million per claim.
• Professional Indemnity Insurance: Minimum €6.5 million per claim.
• Certifications: Relevant ISO certifications (e.g., ISO 27001 for information security) may be required. Registration with relevant professional bodies or industry standards may also be stipulated.
• Past experience: Bidders will need to demonstrate a track record of successfully delivering similar projects. This will likely involve providing details of a minimum number of comparable projects, of a stated size and complexity, completed within a specified recent timeframe (e.g., the last five years).
• Personnel: Key personnel assigned to the project may be required to have a minimum number of years of experience in specific roles relevant to platform implementation and support.
• Geographic / facility constraints: Not specified for this tender.

5. Award criteria & scoring

The award criteria will determine how tenders are evaluated and which bid is selected. This tender will likely follow a "Most Economically Advantageous Tender" (MEAT) approach, balancing price and quality.

Criterion Weight (%) Sub-criteria